We Want You to Love Your Purchase

We hope you love your Kaarigar piece. However, if something is not quite right, you can request a return within 14 days of receiving your order.

How to Request a Return

To start a return, please email us at:

operations@kaarigarandcompany.com

Include the following details:

• Full Name

• Email Address Used for the Order

• Order Number

• Order Date

• Delivery Address

• Item(s) You Would Like to Return

• Reason for Return

Once your return request has been approved, we will send you a Return QR Code by email. You can use this code to send your parcel back to us.

Return Charges

A £5 return fee will be deducted from your refund to cover return postage costs.

Return Conditions

To be eligible for a refund, items must be:

• Unused and in their original condition

• Returned with all original packaging

• Safely packed for transit

Please take extra care when repacking fragile or handmade items.

Refund Process

Once we receive and inspect your returned item, we will process your refund to the original payment method.

Refunds are typically processed within 14 days of receiving the returned item.

Where required by UK consumer law, original standard delivery charges will also be refunded. If you selected a premium delivery service, only the standard delivery cost will be refunded.

Damaged or Faulty Items

If your order arrives damaged or faulty, please contact us within 48 hours of delivery.

Email us with:

• Your Order Number

• Clear Photos of the Item

• Clear Photos of the Packaging

If the item is confirmed as damaged or faulty, we will arrange a replacement, refund, or return at no additional cost to you.